McDonald’s says sorry for quality of coffee

McDonald’s is to apologise for the quality of their coffees served in Australia, and better blends and barista training are to be brought in to see the standard improve on this side of the ditch as well.

The company has conceded its coffee is not up to scratch for its Kiwi and Aussie customers.

“We are the largest coffee chain in Australia, but we know we are not the most loved,” McDonald’s Australia chief operating officer, Helen Nash, told The Australian.

On Sunday, McDonald’s is to launch an Australia-wide advertising campaign across television, radio, newspapers and social media apologising for the quality of their coffee.

“Customers have told us we can do better and we are saying, ‘we have heard you and now we hope you notice the difference’,” Ms Nash said.

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Categories: New Zealand

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