Image: SPA

Arab News

May 06, 2026

• The scheme is part of the presidency’s efforts to enhance digital transformation and improve the quality of religious services provided to visitors of the Two Holy Mosques

RIYADH: Sheikh Dr. Abdulrahman Al-Sudais, head of the Presidency of Religious Affairs at the Grand Mosque and the Prophet’s Mosque, has inaugurated a cloud-based communication system to answer visitor inquiries at the Grand Mosque.

The scheme is part of the presidency’s efforts to enhance digital transformation and improve the quality of religious services provided to visitors of the Two Holy Mosques.

Al-Sudais said the system is an integrated technological framework that improves the flexible and efficient handling of calls.

The system directs calls to the sheikhs’ personal phones, reducing the need for their presence at specific locations, easing congestion within the Grand Mosque and enhancing the worshipper experience.

He said that the system uses a precise mechanism to manage and distribute calls, ensuring rapid response and accurate routing. It also enables calls to be transferred to offices within the Grand Mosque that handle inquiries. This enhances service quality and improves operational efficiency.

The system is characterized by high operational flexibility and adaptability to various working conditions, along with a commitment to quality standards through the provision of detailed periodic reports for performance monitoring and improvement. It also features call recording to ensure quality and allow for future reference.

He added that the system targets Umrah and Hajj pilgrims, and visitors to the Grand Mosque, facilitating access to esteemed scholars, enhancing the quality of services provided, and achieving a balance between speed of access and accuracy of response. This, in turn, strengthens religious awareness and enriches the spiritual experience of visitors.

Al-Sudais said the unified number for the cloud-based call center is 8001222100, operating around the clock. It distributes calls flexibly and automatically directs callers to the nearest available scholar, reducing wait times and improving service efficiency.

He added that the system works alongside the traditional free telephone system for answering inquiries, ensuring access to the largest possible number of beneficiaries in record time and providing reliable services that reinforce the moderate message of the Two Holy Mosques to the world.

source https://www.arabnews.com/node/2642602/saudi-arabia