Day: November 26, 2011

A New Capital of Call Centers

MANILA — Americans calling the customer service lines of their airlines, phone companies and banks are now more likely to speak to Mark in Manila than Bharat in Bangalore. Over the last several years, a quiet revolution has been reshaping the call center business: the rise of the Philippines, a […]

World changing, civil society advancing

By ALI BLUWI ARABNEWS Arab citizens are fed up with the West’s ideology as well as double standards Many pundits and analysts ponder the reasons that made the end of 2010 and the beginning of 2011 the breaking point in the Middle East. This transformative period led to instability, particularly […]